General Information

  • Is the product ready stock?
  • How to know the material and measurement of the item?
  • Is the product pre-loved or brand new?
  • If I add my item to the wishlist, will it be reserved for me?

Payment Inquiries

  • What is the payment method available?
  • My payment has failed but I still want to proceed with the order. What should I do?

Discounts and Vouchers

  • Is there any ongoing promotions?
  • How do I use my discount code?
  • Help! I cant use the discount code given to me :(

Shipping & Delivery 

  • How much is the Shipping Fees?
  • Do you offer International Shipping?
  • How do I track my parcel?
  • Can I change my shipping address?
  • How long will it take for my order to arrive after I make payment?
  • Can I combine my next order with my previous purchase on website?

Returns & Refunds

  • If I have any complaints, where should I go?
  • What happened if I am not satisfied with my purchase?

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